Jeweller to the Guild of Call Centre
- Call centre operators, cold-callers, telemarketers, live information
- Patron Saint
afternoon, how can I be of service?
The numbers of inbound calls waiting in queue appear on an overhead,
digital sign. Red, illuminated and unmistakably apparent.
As calls are answered the numbers disappear from the screen, only
to be replaced by others. It is a clear indication of the fast-paced
environment and demanding role of call centre operators.
Neckpiece for a Call Centre Operator was inspired by the sense
of pressure that is associated with this customer service role -
a role that was essentially born out of modern economic and technological
The call centre environment is the stage for customer service delivery
chosen by many businesses today. The call centre operator in turn
is the voice ultimately responsible for the customer service experience.
Neckpiece for a Call Centre Operator represents the challenge for
the call centre operator, achieving a nexus of maximum customer
satisfaction in minimal time. The neckpiece references this wanted
balance between time and productivity by using the symbolic union
of a target and a percentage sign.
Thank you for your call, have a nice day.