Guild of Call Centre Operators

Deborah Fiori

Jeweller to the Guild of Call Centre Operators

Members

Call centre operators, cold-callers, telemarketers, live information dispensers

Patron Saint

Hermes

‘Good afternoon, how can I be of service?’

The numbers of inbound calls waiting in queue appear on an overhead, digital sign. Red, illuminated and unmistakably apparent.

As calls are answered the numbers disappear from the screen, only to be replaced by others. It is a clear indication of the fast-paced environment and demanding role of call centre operators.

Neckpiece for a Call Centre Operator was inspired by the sense of pressure that is associated with this customer service role - a role that was essentially born out of modern economic and technological need.
The call centre environment is the stage for customer service delivery chosen by many businesses today. The call centre operator in turn is the voice ultimately responsible for the customer service experience.
Neckpiece for a Call Centre Operator represents the challenge for the call centre operator, achieving a nexus of maximum customer satisfaction in minimal time. The neckpiece references this wanted balance between time and productivity by using the symbolic union of a ‘target’ and a ‘percentage sign’.

‘Thank you for your call, have a nice day.’